Why we don’t believe in Upselling at Costa Oil and why that’s Better for You

Why We Don’t Believe in Upselling at Costa Oil and Why That’s Better for You

At Costa Oil, Spring, TX, our goal has always been simple: take great care of your vehicle and treat you like family. That’s why you’ll notice something different when you visit us, we don’t focus on upselling.

In an industry where “add-ons” and pressure tactics have become common, we’ve chosen a different path. And for a locally owned, community-based business like ours, it just makes more sense.

Putting People Before Sales

Many large franchises operate with high overhead costs, corporate fees, and constant pressure to hit sales targets. Because of this, employees are often encouraged (or required) to upsell additional services, whether you truly need them or not.

That’s not how we operate.

As a locally owned business, our reputation matters more than any short-term sale. We don’t want you to leave our shop wondering if you were talked into something unnecessary. We want you to leave with confidence, knowing you have received the most honest service at a fair price.

Lower Overhead Means Fairer Pricing

Big chains often carry heavy expenses:

• Corporate royalties

• National advertising fees

• Large management structures

• High employee turnover

All that costs money and it usually gets passed down to customers.

Because we’re locally owned and operated, our overhead is lower. That allows us to focus on offering quality service without needing to push extra products to cover unnecessary costs.

Simply put this way: we don’t need to upsell aggressively to stay in business.

Experience Over Turnover

Large franchises often deal with high employee turnover. New staff members are constantly being trained, and many are focused on meeting sales quotas rather than building relationships.

At Costa Oil, we invest in our team. Our employees are trained to focus on:

• Accuracy

• Efficiency

• Customer care

• Honest recommendations

When our technicians feel valued and supported, they do better work and you get better service.

Honest Recommendations, Not Sales Pitches

Not upselling doesn’t mean we ignore real issues.

If we notice that something truly needs attention, like a dirty air filter, worn cabin filter, or old wiper blades, we’ll let you know. These are important items that affect your vehicle’s performance, comfort, and safety.

But there’s no pressure. No scare tactics. No high-pressure sales.

We simply explain what we see, why it matters, and let you decide what’s best for you.

We believe in giving you information, not forcing a decision.

Long-Term Relationships Matter More

For us, success isn’t measured by how much we sell today. It’s measured by how many customers come back tomorrow, next month, and next year.

Our business grows because of:

• Word of mouth

• Repeat customers

• Community trust

That only happens when people feel respected and treated fairly.

Supporting the Community

When you support a locally owned Costa Oil, you’re supporting more than just an oil change shop, you’re supporting:

• Local jobs

• Local families

• Local events and causes

• A business that reinvests in the community

We live here. We work here. And we take pride in serving our neighbors with integrity.

The Costa Way

We don’t focus on high pressure upselling because we don’t have to, and because we don’t want to.

We will always:

• Recommend filters or wiper blades when they truly need replacement

• Be honest about what your vehicle needs

• Respect your budget and decisions

• Never pressure you into unnecessary services

Instead, we focus on:

• Honest service

• Fair pricing

• Skilled technicians

• Long-term relationships

• Community values

That’s the advantage of being a small, locally owned business.

And that’s the Costa Oil difference.